FREQUENTLY ASKED QUESTIONS
Answers to the questions we hear most. Still unsure? A consultation is the best place to start.
24850 Blanco Rd., Suite 100D, San Antonio, TX 78260. All services are by appointment only. We do not accept walk-ins.
Yes. Consultations require a $45 deposit, and other services require a 25% deposit. Deposits go toward your service total and are non-refundable.
Please give at least 24 hours’ notice to cancel or reschedule. Changes with less notice, and no-shows, are charged 50% of the service. Each appointment can be rescheduled up to 2 times.
We offer a 10-minute grace period. After that, the appointment is considered a no-show, and treatment isn’t guaranteed if there isn’t enough time to complete it.
Add yourself to our waitlist. Openings do come up, and we do our best to accommodate waitlisted clients.
We accept Visa, Mastercard, and all major credit cards, as well as Zelle and Cash App. Cash is welcome in the exact amount. Payment plans are available through Cherry, Affirm, and Klarna for those who qualify.
Yes. You can buy a gift card online any time here.
Yes. A consultation is required before starting any new treatment so we can review your skin, goals, history, and current products. In person is recommended, and virtual is available if needed.
Yes. No two clients are the same, so we don’t use one-size-fits-all packages. At your consultation, we review your skin, history, and goals, then create a treatment plan for the services we offer based on your needs, including recommended treatments, how many sessions to expect, home care, and pricing. Your plan is adjusted as your skin progresses.
A Good Faith Exam (GFE) is a short virtual visit with a licensed medical provider through Qualiphy, done from your phone in minutes. It stays valid for up to one year.
It’s a quick medical screening that reviews your health history, medications, and skin so a licensed provider can confirm you’re a safe candidate and clear you for treatment. It’s required before VI Peels, microchanneling with tips of 0.50 mm or higher, tattoo removal, and any laser session, including Carbon Wave.
Yes. Your $45 consultation fee can be applied toward a booked service when you schedule within 30 days.
A professional treatment that reduces hyperpigmentation and evens skin tone on the bikini line, inner thighs, underarms, and intimate areas. It’s safe for all skin tones.
No. Every client’s journey is unique. Pigmentation in intimate areas can have many causes, such as friction, hormones, shaving or waxing, and genetics, and there are different ways to treat it. We choose the approach that fits your skin, your goals, and your timeline, and most clients see the best results with a series of treatments plus consistent home care.
Intimate brightening is not a one-and-done service. Most clients need a series of treatments, often around 6 sessions and sometimes more. Results and the number of sessions needed vary by person. Results build gradually and depend on the depth of pigmentation, your skin type, consistency with your appointments, and home care. We’ll give you an estimate at your consultation and adjust as your skin responds.
Yes, but waxing or sugaring should be done at least 72 hours before your brightening treatment.
The MedLite C6, a Q-switched Nd:YAG laser. Its 1064 wavelength is considered one of the safest options for melanin-rich skin.
Most clients describe a quick snapping feeling, like a rubber band. Sessions are fast, and we use cooling when appropriate.
No. You may notice mild redness that fades quickly, and you can return to normal activities right away.
VI Peel is a clinical-strength peel performed under physician oversight, designed for more resistant concerns like melasma and acne scarring.
Peeling and flaking are normal as your skin renews. The VI Peel app guides you through what to expect each day.
Microchanneling uses a vertical stamping motion instead of dragging needles, so it causes less trauma, less downtime, and more consistent results.
VI Peel is a medical-grade chemical peel performed under physician oversight. It gently lifts away damaged surface skin so fresher, more even-toned skin can come through. It’s designed for stubborn concerns that everyday peels can’t reach, and it’s safe for all skin types and tones. A Good Faith Exam is required before your first peel.
For the face, we use VI Purify Precision + Peptides. It’s ideal for melasma, acne and acne scarring, dark spots and stubborn pigment, uneven tone, rough texture, and fine lines. We recommend a series of at least 3 peels, about 4 weeks apart, for the best results.
The VI Body Peel is made for skin from the neck down, including the back, chest, arms, underarms, legs, and buttocks. It helps with hyperpigmentation and dark areas like underarms, body acne, stretch marks, rough or bumpy skin, and uneven tone and texture. Most clients see the best results with a series of at least 3 peels.
You go home with a post-peel kit and simple steps to follow. Peeling usually starts within a few days and lasts about a week, and the VI Peel app guides you through each day. Let the skin shed on its own, avoid the sun and heat, and wear SPF daily.
Procell microchanneling is a collagen-building treatment. Tiny needles create microscopic channels in the skin using a gentle vertical stamping motion, which prompts your skin to repair itself and produce new collagen and elastin. We pair it with Procell growth-factor serums to boost results. It’s safe for all skin tones.
Microchanneling helps with acne scars, uneven texture, enlarged pores, fine lines and wrinkles, dull or uneven tone, and stretch marks. It can be used on the face and on body areas like the abdomen. Most corrective goals take 3 to 6 sessions, and results build gradually as new collagen forms.
Downtime is minimal. Your skin may look pink or feel tight, like a mild sunburn, for a day or two. Each Procell package includes a mini trial care kit to support healing. A Good Faith Exam is required for treatments using tips of 0.50 mm or higher.
Most clients benefit from a facial every 4 to 6 weeks.
Our facials and signature peels feature Korean skincare peels and products, known for gentle, effective formulas that hydrate, brighten, and support healthy skin. Every facial is customized to your skin and goals.
Yes. Dermaplaning is an option with any of our facials. It gently removes dead skin and peach fuzz for smoother skin, a brighter glow, and better product absorption.
Hydrodermabrasion uses water and gentle suction to exfoliate, deep-clean pores, and infuse hydrating serums at the same time. There’s no downtime, and skin looks smoother and brighter right away. It’s included in our facials for a deeper cleanse and an instant glow.
Yes. Our intimate brightening booster includes hydrodermabrasion. It gently exfoliates and preps the skin so your brightening treatment and products can work their best.
Yes. Brazilian waxing is available for clients 18 and older. We only treat female anatomy, and at this time we are not trained to wax men. For your appointment, hair should be about the length of a grain of rice.
About the length of a grain of rice.
Avoid exfoliating, active skincare, and shaving right before your appointment.
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